Frequently Asked Questions
Garden visitors must have a valid Membership prior to entry. This offers unlimited access to the gardens and garden attractions for 12 months, as well as seasonal events.
2022 PRICES - £48 per adult, Children (0-16 yrs) are free of charge as long as they are accompanied by an adult member. A local mmebership is available at £30 for specific postcodes that neighbour the estate. Members can purchase Guest Day Passes for £15 (up to a maximum of 6 passes per day) - From 19 May 2022 prices will increase to: £68 per adult, £118 for a joint membership and £18 for Guest Day Passes
The attraction at the Newt is growing significantly in 2022, with the addition of the Roman Villa, Grotto and new woodland walks. We have added a number of new Partner Gardens that Newt members can visit free of charge.
Go to Plan Your Visit on our website and follow the easy steps to buy a membership. We work with the talented people at Candide for membership. This clever app holds your digital membership card and provides you with a host of fun and interactive audio tours and gardening tools, helping to make the most of every visit to the garden.
Yes, the size of the attraction and number of partner gardens will increase from Summer 2022.
We sell day passes for member's guests. We do not sell a general day pass because we believe the best way to unlock the value of the Newt is through membership. There is too much to see and do in one day, and the estate changes throughout the seasons.
Member’s Guest Passes can be purchased at the Gate House for £15 (increasing to £18 from 19 May 2022). The guest pass is valid for single entry for one adult, for the date of purchase only.
Each member can purchase up to 6 Guest Day Passes on any given day. There is no limit to the total number of passes that can be purchased over the 12 months of your membership.
Guests must be accompanied by a member at all times.
Follow this link for a simple guide on how to find your digital Newt Membership card.
We encourage guests to taste the fruits of the garden and so do not allow personal picnics in the gardens; please enjoy the relaxed service offered at our Garden Cafe or a take away picnic from our Cyder Bar.
We work with the talented people at Candide for membership. This clever app holds your digital membership card and provides you with a host of fun and interactive audio tours and gardening tools, helping to make the most of every visit to the garden.
To create your Newt Membership, first download the Candide App (from your smart phones App Store), then click the tickets icon and input the code we have given you when prompted. Follow a few easy steps to complete your membership registration. Need some help, visit Candide
Follow this link to complete your profile ADD LINK. You will need the 8 digit code stored on your digital membership card to set this up. Go to your Candide App, tap tickets and then tap on your Newt Membership card to expand. You will now see a QR code and an 8 digit code, enter this code to complete your profile set up.
To find the correct code you need to load the Candide App, tap tickets and then tap on your Newt Membership card to expand. You will now see a QR code and an 8 digit code, enter this code to complete your profile set up. Alternatively, go to the Candide website, tap on the circular person icon in the top right of the screen and log in. Tap on your Newt Membership card to expand, you will now see a QR code and an 8 digit code, enter this code to complete your profile set up.
Your Member Profile will allow you to log into the Members Page and Shop, and to receive the full benefit of your membership - such as, free shipping on purchases, access to exclusive offers and content, and ability to book entry to partner gardens.
Yes, these two things are the same, however you need to add your Newt Membership to your profile, so we know you have a valid membership to receive benefits. This is why we ask you to add the code from your Candide digital membership card.
Member’s Guest Day Passes can be upgraded to full membership on the day of your visit only. This upgrade cannot be applied retrospectively.
There is no limit on the number of children that can accompany an adult member. We ask large family, community or school groups (over 8 children) to contact us in advance of visiting, so that we can cater for your requirements accordingly.
All guests must be accompanied by a member from arrival and when purchasing a Day Pass.
Can I have a refund for the membership I purchased previously for my child, now that this is no longer required?
No, we cannot give refunds for child memberships purchased prior to 17 May 2021.
Can I have a refund for memberships I have purchased that have not yet been used, so I can visit as a Member’s Guest.
No, we cannot give refunds for memberships purchased prior to 17 May 2021
Our events and workshops are listed on our website on the What’s On page.
We expect everything that is coming soon to be open or available to members in the next 12 months. We will keep you updated through our digital newsletter ‘Newt News’ and on the website. You can see more detail on some of things on the Members Page of the website, just click the link in the top right on the homepage.
Our estate is home to many of our small amphibian friends; they are a protected species, and we take great care to look after them. Newts are semiaquatic, spending part of the year on land. They also possess the incredible ability to regenerate, retaining their functional and structural properties. And so this resident was a perfect fit – to represent an estate that continually regenerates and sustains itself and has expanses of open water.
Newts enjoy the safety of lily ponds; so as well as a newt, our logo features a lily pad for protection and a lily flower bud for growth. The three symbols create a harmonious balance, just as we are in harmony with our environment.
All gardens areas are accessible to wheelchairs and strollers, though via indirect routes – often up thick lawns, steep gradients, uneven ground and gravelled pathways. Pushchairs may be stored at the Threshing Barn, and for longer distances transport is available for those requiring assistance.
Regrettably we cannot allow dogs (except assistance dogs) as we keep various types of deer and fowl in open areas.
With the original Georgian house built by 1689 and remodelled during the Georgian period, there has a been a garden at Hadspen House since 1695. The property changed ownership three or four times, but the longest was by the Hobhouse family, after which it was purchased by the current owners in 2013. The Newt in Somerset opened its gardens to the public on 11 May 2019.
All our restaurants enjoy the benefit of low food miles, with much of the menu picked from the gardens they overlook. Should you spot a blackberry in the woods or a vine-ripened tomato in the Greenhouse, feel free to have a taste. Hotel guests enjoy a private Kitchen Garden to meander among strawberries and help themselves to leaves, peas and beans.
Situated in a beautiful part of Somerset, the estate includes a hotel and spa. Kitchen gardens stock the Farm Shop and restaurants with fresh produce; the Deer Park supplies sumptuous venison; ample grazing ensures a healthy supply of meat for the Butchery, and acres of apple orchards keep the Cyder Press in operation from March to September.
While guests and members are encouraged to capture imagery for personal use, professional filming and photography is prohibited on the estate unless prior permission has been granted.
Our new Local Membership will be available to purchase for qualifying residents from 07 April 2022.
The Local Membership rate applies to the following postcodes only: BA7, BA9, BA4 6, BA10, BA22 7
We are a very community focussed organisation, which relies heavily on the support of our immediate neighbours for staff, services and suppliers. We have drawn a tight circle around The Newt, using postal codes to create a clear boundary, for a Local Membership. The lower price within this area increases our accessibility, giving everyone in our local community the opportunity to benefit from our facilities and green space.
No, only postcodes starting BA22 7** qualify for Local Membership.
No, only postcodes starting with BA4 6** qualify for Local Membership.
Photo ID (e.g. Driver license or Passport) and proof of address (e.g. Driver license or Utility Bill) will be requested upon first entry to the gardens, following the purchase of a Local Membership.
The Local Membership rate will be applied when you renew your membership. Memberships already purchased cannot be exchanged or refunded for the new Local Membership.
No, Member's Guest Day Passes remain chargeable at £15 (incaresing to £18 on 19 May 2022). Members can bring up to six guests on any given day.
Yes, Under 17s remain free of charge with a paying adult Member.
When you renew you will need to purchase a new Joint Membership. If you have set up auto renew, we will switch you automatically to a Joint Membership.
Yes, after purchase you will be able to share the Joint Membership with your partner.
I set up a direct debit last year but I no longer want to renew at the new price, how do I cancel my direct debit?
Your bank will be able to cancel the direct debit for you, or if you notify us we will cancel on your behalf.
No, when it comes time for you to auto renew we will notify you of the amount due, aligned with the price change and the type of membership you have.