Visitor Terms and Conditions

1. These terms and conditions apply to your purchase of Membership, Joint Membership, Local Membership or Member’s Guest Day Passes to The Newt in Somerset, and those visiting/staying at The Newt in Somerset with The Great Garden Escape or as Hotel Guests.
2. The Newt in Somerset is a trading name of Emily Estate (UK) Limited (registered in England and Wales with company number 08496160.
3. Visitors will be admitted upon presentation of a valid Membership or upon purchase of a Member’s Guest Day Pass.
4. All holders of a Member’s Guest Day Pass or children under the age of 17, must be accompanied by a member at all times. Member's Guest Passes are for the benefit of member's and their guests only and cannot be used by businesses or third parties for financial gain or other promotions. Any misuse will immediately result in individuals being disqualified from membership.
5. All prices are correct at the time of publishing. However, they are subject to change without prior notice.
6. Membership, Local Membership and Member’s Guest Day Passes are non-refundable. Member’s Guest Day Passes can be upgraded to Membership or Local Membership on the same day of purchase, prior to leaving the gardens.
7. We reserve the right to refuse the sale of Membership, Local Membership and Member’s Guest Day Passes, or entry to any part of The Newt in Somerset Estate, where it is reasonable for us to do so.
8. Memberships or Member’s Guest Day Passes may not be resold.
9. Local Membership is only availble to local residents living within the qaulifying postcodes or witin 6 miles (as the crow flies of the Newt). Proof of address and photo identification will be required at time of purchase or (in the case of online purchase) upon first entry to the gardens.
10. Opening hours, events and offers are subject to change and from time to time, at peak times, it may be necessary for The Newt in Somerset to close the entrance gate to restrict entry and control the total number of visitors. The Newt in Somerset reserves the right to restrict entry if at any time it is deemed necessary or appropriate to do so.
11. For technical or operational reasons, some facilities or offers may be removed, or closed, or entertainment cancelled, and/or altered at any time. The Newt in Somerset reserves the right to change the programme of attractions, entertainment and offers (including retail) if at any time it is deemed necessary or appropriate to do so.
12. While we will endeavour to publicise any such changes on our website and at the Gate House, we strongly advise checking the relevant details by visiting www.thenewtinsomerset.com or calling Reservations before you visit.
13. In the event of a cancellation or closure, The Newt in Somerset accepts no responsibility for travel, accommodation and any other associated costs.
14. The Newt in Somerset is an inclusive organisation, and we value and respect the diversity of our visitors, communities and our colleagues. Any behaviour towards our colleagues or other visitors which contradicts this will not be tolerated, and visitors will be asked to leave.
15. The Newt in Somerset is a working farm. We accept no responsibility for any injury that the visitor could reasonably have avoided by following advice that appears on our website, maps and signs around the Estate.
16. The Newt in Somerset shall have no responsibility for any loss or damage suffered by you or occurring to any items belonging to you, other than in the event of death or personal injury occurring to you as the result of The Newt in Somerset’s negligence. The Newt in Somerset will not be responsible for any loss or any expense due to circumstances beyond The Newt in Somerset’s control.
17. Drone filming is not permitted over the Estate without prior consent from The Newt in Somerset.
18. Commercial photography and filming (including wedding or engagement photography) is not permitted anywhere on the Estate without prior consent from The Newt in Somerset.
19. Any images captured during permitted photography or filming may not be publicly distributed without prior permission from The Newt in Somerset.
20. Members and their guests are not permitted to bring their own picnic, for consumption, into the grounds of The Newt in Somerset.
21. The use of BBQs - disposable or otherwise - is not permitted anywhere on the Estate at The Newt in Somerset.
22. Due to the presence of free roaming livestock, dogs, other than registered (ADUK or ADI) Assistance Dogs, are not permitted anywhere on the estate at The Newt in Somerset. Please note that currently Emotional Support Dogs are not recognised as Assistance Dogs under UK Law and are therefore not permitted on the estate unless they are registered (ADUK or ADI) Assistance Dogs.
23. Cycling is not permitted anywhere on the Estate, other than those bikes used by Hotel guests or staff to travel between Hadspen House and the Farmyard.
24. We may conduct security searches of persons, clothing, bags and other items, both on entry and exit, in order to protect your safety and that of other visitors and staff.
25. The following items are prohibited within the boundary of the premises: Any items which are or appear to be illegal / Weapons, ammunition, explosives, horns, whistles, drums, fireworks, flagpoles, banners, balloons, sporting equipment, large umbrellas or any other item which in our reasonable opinion may cause danger or disruption to any event, to other visitors, staff or resident wildlife.
26. As a condition of Membership or Member’s Guest Day Pass purchase, visitors to The Newt in Somerset consent to being photographed, filmed or sound recorded for use on TV, websites, social media, DVD, webcast, promotional materials, or other public mediums, as part of the audience, or by security CCTV. Signs are put up to make visitors aware of when filming and photography is taking place and there is CCTV coverage across the site. If you do not wish to be filmed or photographed, please do not remain in the area being filmed or photographed.
27. Any special offers, vouchers, incentives (financial or otherwise) or correspondence addressed to a specific email address is intended for the exclusive use of the individual to whom the email account belongs. All offers are non-transferable.
28. We reserve the right to remove any member benefits, discounts or free delivery associated with the Newt online store at any time and without notice.

# Booking Terms and Conditions specific to the Great Garden Escape (GGE): 28. In these Booking Conditions references to ‘you’ and ‘your’ include the first named person on the booking (‘Lead Passenger’) and all persons on whose behalf a booking is made or any other person to whom a booking is added or (if permitted by these Booking Conditions) transferred. 29. In these Booking Conditions, reference to ‘we’ and ‘our’ include The Newt in Somerset. 30. The Lead Passenger on the booking will be the person responsible for the booking. Unless otherwise agreed, the Lead Passenger shall be responsible for payment, for making any amendment and cancellation requests, and for all other matters concerning the booking. 31. Full payment is taken at the time of the booking either on our website on the Great Garden Escape webpage or through the Ecommerce shop (a golden gift ticket or hamper). 32. We recommend that all guests travelling on The Great Garden Escape have accurate and in-date travel insurance to cover any medical emergency or cancellation through no fault of The Newt in Somerset. 33. A passport is not required for GGE. 34. The train journey is part of a package with Great Western Railways and therefore not part of the delay/repay scheme. 35. In the event of a cancellation for the outbound train journey every effort will be made to take the next available train journey. 36. In the event the outbound train journey is cancelled and no replacement service available the GGE day will be cancelled, and all tickets can be rebooked for this season or the next season. The Newt in Somerset does not accept responsibility for any costs incurred during this event but will make every effort to assist guests in re-booking or re-funding the guest. 37. In the event of a severe train delay or train cancellation for the inbound journey a replacement bus service will be provided. Guests are not entitled to any form of refund from The Newt or GWR in this scenario. 38. In the event of a delayed inbound train we will aim to provide guests more time at The Newt to enjoy their day alongside further food and drink with no additional cost incurred to the guest.
# Group or Corporate Booking for GGE: 39. Group booking days will be confirmed by written confirmation. A confirmation form will then be sent requesting a 25% deposit. The client has one week to pay the deposit, (Monday to the following Monday). If no deposit is received the day becomes open to book. 40. The second payment of 75% (rest of payment) will be requested 8 weeks before the event and must be processed within 5 working days from the request or deposit is not returned and the day is open to booking.
# Group or Corporate Promotion for GGE: 41. All marketing and promotions to be submitted to and agreed by the Newt in Somerset in advance of publishing (including all imagery and copy). 42. The Newt in Somerset reserves the right to withdraw any offers or promotions with a third party in the event of a breach of point 1. above. 43. All imagery must be provided by The Newt in Somerset and all 3rd parties must use the imagery provided.
# Cancellation Policy for GGE: 44. No partial or full refunds will be given for cancellation of GGE tickets. Changes can be made to a booking up to four weeks (28 days) prior to the original date of booking. If there are no dates are available to move the booking in the current season, the booking can be transferred at no extra cost to the following season. 45. Each booking is entitled to be moved once within the season should enough notice be given. 46. If multiple tickets are booked within one booking they are not entitled to be split at a later date and be used on separate dates. 47. Tickets are allowed to be transferred once with written permission given by the original lead passenger. 48. If a hamper is bought through the Ecommerce shop, we are not able to refund any of the items within the hamper including food, drink and the tickets. If the hamper is given as a gift, both the gift giver (person who paid) and gift receiver are not entitled to a partial refund, full refund or exchange of any item, but may change the date of travel, subject to points 1 to 4 above. 49. All tickets bought through the Ecommerce shop will need to be redeemed for the season of the year the tickets were bought, i.e. tickets bought in 2023 must be redeemed in 2023. # Group or Corporate: 50. No full refunds will be given for cancellation of group or corporate bookings. 51. We require a minimum of 8 weeks (56 days) notice for changes to a group or corporate booking. 52. With 8 weeks notice a booking can be moved to a new date in the current season, or if there is no availability moved at no extra cost to a date in the following season. The booking may only be moved once, and no refund will be made whatsoever if the booking is subsequently cancelled after being moved. 53. If the booking is cancelled with a minimum of 6 weeks (42 days) notice, 50% of the deposit paid will be refunded.
# Loss, Damage, Injury for GGE: 54. The Newt in Somerset is a working farm. We accept no responsibility for any injury that the visitor could reasonably have avoided by following advice that appears on our website, maps and signs around the Estate. As regards any property, we are only responsible for any loss or damage to such if caused by us whilst you are visiting the Estate. 55. Loss, Damage and Injury while on the train journey to and from London Paddington, and transport to and from The Newt in Somerset are not the responsibility of The Newt in Somerset. 56. The Newt in Somerset shall have no responsibility for any loss or damage suffered by you or occurring to any items belonging to you, other than in the event of death or personal injury occurring to you as the result of The Newt in Somerset’s negligence. The Newt in Somerset will not be responsible for any loss or any expense due to circumstances beyond The Newt in Somerset’s control.
# Privacy Policy for GGE: 57. We work with GWR to help allocate your seats and distribute your train tickets for The Great Garden Escape. 58. By making a booking, the Lead Passenger hereby: a. Confirms that they have read and understood these Booking Conditions and agrees (for themselves and on behalf of each person on their booking) to be bound by them; b. Represents that they have the authority to accept and does accept these Booking Conditions on behalf of all persons in the booking; c. Confirms that the details provided for all parties to the booking are full and accurate; d. Agrees to check all descriptions on the travel documentation received after booking and to inform us immediately of any errors or instances where personal details do not correspond with guests of the party travelling under the booking; and e. Confirms they are 18 years of age or over and where placing an order for services with age restrictions declares that they and all members of the party are of the appropriate age to purchase those services.
# Booking Terms and Conditions specific to Partner Gardens: 59. A valid Newt Membership (at the time and date of visit) is required for access to any of our partner gardens. 60. Access at partner gardens is restricted to those parts of the attraction designated as ‘Park and/or Gardens’. Newt Members will not be given free access to other parts of the attraction. 61. Newt Members visiting partner gardens will be subject to the usual terms and conditions of entry of the partner garden. All exclusions are noted on the Newt website and must be checked prior to booking or visiting partner gardens. 62. The Newt in Somerset shall have no responsibility for any loss or damage suffered by you or occurring to any items belonging to you, during your visit to a partner garden. 63. Where possible and advisable entry tickets should be booked in advance via The Newt members page at www.thenewtinsomerset.com.
# Terms and Conditions specific to the Website 64. The Newt in Somerset is the owner or the licensee of all intellectual property rights in our Website and in the content published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. 65. Nothing contained in the Website shall be considered as granting any licence or as a given right to use our trademark. This also applies to any third-party intellectual property displayed on our Website. Any usage will require either our prior written permission or that of any third-party owner. Any misuse of the trademarks on our Website by you is strictly prohibited. 66. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you would like to discuss licensing arrangements, please contact us via our website. 67. Commentary and other materials posted on our Website are not intended to amount to advice on which reliance should be placed. 68. Following any sort of content is done so at your own risk. We do not therefore accept any liability or responsibility from any reliance you place on such materials, or by anyone who may be informed of any of its contents. 69. We may provide information on plants and fungi which may have medicinal or therapeutic qualities. Such information should not be considered to be medical advice or any recommendation to try or use any of the remedies described; this content is designed as reference information. This content is not a substitute in any way for the advice of a qualified medical practitioner. 70. You may be able to purchase goods or services on our Website. When doing this, there are separate terms that apply to your use of these services or purchase. These terms will be clearly identifiable. 71. Please note that in some circumstances you might be entering into a contract with a third party rather than us. We will clearly notify you should this be the case and we urge you to read any third party terms carefully before placing any orders for goods and/or services to ensure you are fully aware of the terms relating to that specific transaction.